Prepared for: Boys and Girls Clubs of Saint Charles County — 1211 Lindenwood Avenue, Saint Charles, MO 63301
Prepared by: Fight Forward Digital Marketing — Managed IT & Technology Services Division — Saint Charles, MO
Executive Summary
BGC of St. Charles County needs an IT partner that delivers predictable costs, proactive support, and genuine strategic guidance. Your environment spans three locations, 25+ endpoints, a Dell PowerEdge file server, and Fortinet networking. The technology works — the support model doesn't.
2025 Actual IT Spend
$35,427 — 27% over your $28,000 budget. Root cause: T&M charges layered on top of a monthly base fee.
The Problem
Every password reset, printer call, and onboarding generates a separate invoice. Unpredictable. Unacceptable.
FFDM Proposal
$1,950/month — complete IT operation. Help desk, security, M365, backup, all 3 sites, fractional CIO, 24/7 coverage.
Annual Surplus
Annual total: $24,400 with a $3,600 budget surplus returned to your mission.
The Cost Problem
2025 actual spend vs. FFDM proposal — the numbers speak for themselves.
Annual Savings: $11,027
BGC saves $11,027 per year by switching to FFDM — and retains a $3,600 budget surplus against your $28,000 IT budget.
Uptime Total
$35,427/year — $7,427 over budget
FFDM Total
$24,400/year — $3,600 under budget
What $31.25 Buys at Uptime
Actual 2025 invoice line items billed at $125/hr in 15-minute increments — on top of the monthly fee. Every single one of these is included under FFDM at no extra charge.
Where $9,341 Went
2025 T&M overage breakdown by category — 93% are standard managed IT tasks, all included under FFDM.
Every Category. Fully Covered.
Not a single one of these categories represents an extraordinary or unexpected IT event. These are the routine, predictable tasks that any competent MSP should absorb into a flat monthly fee.
- Printer/Scanner/Fax: $938 (20.7%)
- Onboarding/Offboarding: $875 (19.3%)
- Hardware Install: $656 (14.5%)
- VPN/Network: $625 (13.8%)
- Software Support: $406 (9.0%)
- Password/Account: $313 (6.9%)
- Email Admin: $313 (6.9%)
- Backup/File Recovery: $156 (3.4%)
- Security Alerts: $156 (3.4%)
Complete Scope of Services
All services delivered across all 3 BGC locations — St. Charles, O'Fallon, and school satellite — for one flat monthly fee.
Help Desk 24/7
Remote support for 16+ users. Critical = immediate dispatch. Non-critical after-hours returned ASAP or next business day.
Endpoint & Server
NinjaOne RMM on 25+ endpoints + server. Automated patching, monitoring, and asset tracking.
Cybersecurity
SentinelOne EDR, email security, CIPA-compliant DNS filtering, LastPass, dark web monitoring, MFA, security training.
Email & Cloud
M365 Business Premium at nonprofit pricing, full tenant admin, and cloud backup included.
Backup & DR
Image-based server backup, M365 backup, regular testing, and documented DR procedures.
Network (3 Sites)
Fortinet monitoring, switch/AP management, VPN monitoring across all three locations.
Fractional CIO
Quarterly business reviews, tech roadmap, vendor evaluation, and board-ready reports.
AI Help Desk
Personal AI voice agent per user — coming soon. Demo available now. The future of IT support.
Site Coverage: All 3 Locations
FFDM Covers All 3 Sites
Uptime Networks covers only 2 of your 3 locations. Your school satellite site — which serves children and requires CIPA-compliant filtering — is completely unmanaged under your current contract.
- St. Charles (Primary) — ✓ Both providers
- O'Fallon (Satellite) — ✓ Both providers
- School (Remote Site) — ✗ Uptime / ✓ FFDM
Security Stack: Honest Comparison
Based on Uptime's February 2026 renewal proposal pricing schedule. "Available — not active" means Uptime lists the feature but BGC has zero quantity provisioned — you are not protected.
Investment & Payment Terms
Simple, Transparent Pricing
Contract Terms
Payment
First month due on signing. No proration for April — all onboarding included. Then $1,950 on the 1st monthly.
No Lock-In
Month-to-month. BGC cancels with 60 days notice. FFDM cancels with 90 days notice. Auto-renews.
Transition
Full transition assistance at no charge. We make switching seamless.
Personnel & Compliance
Built for Nonprofits Serving Children
Background Checks
All FFDM on-site personnel undergo background checks per BGC policy. Proof of clearance provided before first visit — no exceptions.
CIPA Compliance
DNS filtering meets Children's Internet Protection Act requirements for the school site. Filters malicious, phishing, adult, and inappropriate content org-wide from Day 1.
Data Handling
No BGC data stored outside BGC's M365 tenant and on-prem infrastructure. All admin access is logged and fully auditable.
Why Fight Forward
We are not a marketing agency dabbling in IT. We are a seasoned MSP with 20 years of IT leadership — built lean so you get premium tools and direct expert access.
20 Years IT Leadership
Enterprise help desks, MSP operations, and technology strategy — not a side hustle.
The Overhead Advantage
No office lease, no sales team, no tier-1 call center. You get premium tools + direct expert access.
Modern Stack
NinjaOne (#1 RMM), SentinelOne (top MITRE ATT&CK), LastPass Enterprise, M365 Premium at nonprofit pricing.
Nonprofit Focus
501(c)(3) benefits fully leveraged. Microsoft nonprofit licensing saves thousands annually.
All 3 Sites, One Partner
Uptime covers 2. FFDM covers all 3 at no extra cost — including your school satellite.
30-60-90 Day Deployment Plan
A structured, zero-disruption transition from Uptime to FFDM — fully managed by our team.
Phase 1: Days 1–14
Discovery & Core
Contract + NDA → Network discovery all 3 sites → Deploy NinjaOne + SentinelOne → Remove Uptime agents → M365 takeover
Day 14: Uptime terminated
Phase 2: Days 15–30
Security & Backup
CIPA DNS filtering → MFA + Conditional Access → LastPass rollout → M365 backup → Server BDR → Security training
Day 30: Full Operational Handoff
Phase 3: Days 31–60
Optimization
NinjaOne automation → AI voice agent setup → Staff training → Dark web monitoring
Day 60: First Monthly Report
Phase 4: Days 61–90
Strategic Partnership
Network optimization → 12-month tech roadmap
Day 90: First Quarterly Business Review
SLA Framework
Response and resolution commitments — because if your staff can't work, we respond now.
KPI Dashboard: Before & After
Measurable outcomes from Day 1 through 90 days — tracked, reported, and accountable.
Monthly IT Cost
Down from $2,953/mo — a $1,003 monthly reduction starting immediately.
T&M Surprises
Down from $778/mo in unpredictable overages. Zero. Every month.
Sites Covered
Up from 2 of 3. All locations protected from Day 1.
Ticket Response
Under 1 hour at 90 days. Currently unknown under Uptime.
Security Training
100% enrolled by Day 30. Phishing simulations active by Day 90.
Satisfaction Target
Baseline set at 30 days. Target exceeded by Day 90.
The Numbers Don't Lie
Every KPI moves in the right direction from the moment you sign. Cost drops immediately. Coverage expands immediately. Security gaps close immediately.
Next Steps
No long-term contract. 60 days to cancel. Zero risk.
Review with Your Board
Share this proposal with your board and stakeholders. We're available to present directly if helpful.
Schedule Discovery Call
Finalize scope and timeline. We'll confirm all 3 site details and answer every question before you sign.
Try the AI Voice Agent Demo
Experience the future of IT support firsthand. Your staff will love it. Demo available now — no commitment required.
Sign the MSA
$1,950 first month due on signing. Onboarding begins immediately. Uptime terminated by Day 14.
"We fight forward for your mission — not for your password reset budget."
Fight Forward Digital Marketing | Managed IT & Technology Services | Saint Charles, MO
Managed IT Services Proposal